Hotel Delivery Service for Rental Items
Our staff selects the best gear based on your height and weight, and delivers it to your hotel anywhere in Hokkaido via courier.
For returns, you can choose from in-store return, our 24/7 return box (available early morning and late night), or Yamato Transport courier delivery.
We offer a hand-picked lineup of premium gear, including options perfectly suited for powder snow.
Usage Guidelines
- Required Documents
- Please upload a copy of your identification document when making a reservation.
- Delivery Information
- Hotel delivery is available for a shipping fee of ¥4,800 per item.
We cannot deliver to guesthouses, private lodging facilities, or other accommodations where front desk staff are not stationed.
Some hotels may not accept deliveries on behalf of guests. Please check with your accommodation in advance.
- Important Notes Before Renting
- During the season, certain models or sizes may be unavailable depending on rental availability.
Thank you for your understanding.
Rental Period
- Rental Period (20256-2027 Season)
- Early December 2026 (tentative) – April 30, 2027 (Fri)
- Start Date Selection
- When making a reservation, please select your “Start Date of Use.”
Your rental items will be delivered to your hotel by 9:00 PM on the day before your start date of use.
- Return Method
- You may choose from the following return methods:
・Return to the store during business hours
・After-hours return via the return box
・Return by delivery via Yamato Transport: additional shipping fee of ¥4,800
Equipment Grades
Rental items are available in two grades for both skis and snowboards: Standard and Premium.
- Standard
- ▼ Skis:
We offer easy-to-control skis that can be enjoyed by a wide range of skill levels.
▼ Snowboards:
We offer softer twin-tip snowboards that can be enjoyed by a wide range of skill levels.
- Premium (For Intermediate to Advanced Riders)
- ▼ Skis:
We offer all-mountain skis, fat skis, twin-tip skis, and more.
▼ Snowboards:
We offer directional snowboards, all-mountain snowboards, powder snowboards, and more.
Boots and wear are not divided into grades. We will provide items in the appropriate size based on availability on the day.
Rental Rates | 2026–2027 Season
During the season, certain models or sizes may be temporarily unavailable depending on rental availability. We appreciate your understanding.
Rental Rates PDF Version | 2026–2027 Season
Rental Process
- [ 1 ] Make Reservation
- When making a reservation, please select your “Start Date of Use.”
The rental fee is calculated based on the number of days from your start date of use to your return date.
Your rental items will be delivered to your hotel by 9:00 PM on the day before your start date of use.
- [ 2 ] Payment
- Within two business days, our staff will send you a payment link by email.
- [ 3 ] Receive Your Rental Items
- Please pick up the delivered rental items at the front desk of your hotel.
- [ 4 ] Size Change
- Size changes can only be handled at the store.
If you would like to change the size, please visit the store directly.
- [ 5 ] Return After Use
- You may return your rental items to a store or return them by delivery.
※ Please select your preferred return method when making a reservation.
Return Methods
You may choose from four return methods.
Please select your preferred return method when making a reservation.
1. In-store Return | SOTORENT Teine Station Return Store
- Address
- 1F, 2-4-8-27 Teinehoncho, Teine-ku, Sapporo 〒006-0022
- Access
- 2-minute walk from JR Teine Station, South Exit 3
- Parking
- One parking space is available beside the store.※ Please refrain from parking on the street, as it may inconvenience nearby residents.
2. In-store Return | SOTORENT Zenibako Store
- Address
- 1-36-19 Zenibako, Otaru
- Access
- ・4 minutes by car or 25 minutes on foot from JR Zenibako Station
・5-minute walk from the Katsuraoka bus stop※ Bus service is limited, so we recommend visiting by car.
- Parking
- Parking for 6 cars is available in front of the store.
3. Return Box
- How to Use
- Return boxes are available at each store.
Detailed instructions will be provided by email from our staff after payment is completed.
4. Return by Delivery
- How to Use
- Please use the enclosed cash-on-delivery shipping label and send your rental items from a Yamato Transport office within Hokkaido.
If you plan to ship the items from a hotel or other accommodation, please check in advance whether the hotel can arrange a parcel pickup service.
Detailed instructions will be provided by email from our staff after payment is completed.
Cancellation Policy
Reservation Changes and Cancellations
If you would like to change or cancel your reservation, please contact SOTORENT Zenibako Store during business hours.
For inquiries by email, the date we receive your email will be treated as the acceptance date.
After reviewing your request, we will reply within two business days.
For cancellations, we will refund the amount after deducting the online payment processing fee, which is 4.5% of the payment amount.
Please note that this processing fee will be borne by the customer. Thank you for your understanding.
Contact for Changes and Cancellations
SOTORENT Zenibako Store
- Email Address
- sotorent.delivery@gmail.com
- Phone Number
- 070-7471-1147
- Business Hours
- - Summer Season: May to the end of November, 9:00 AM – 6:00 PM
- Winter Season: December to the end of April, 8:00 AM – 6:00 PM
Cancellation Fees
- 5 to 2 days before the date of use:
- 30% of the total fee
- 1 day before the date of use:
- 50% of the total fee
- On the date of use:
- 100% of the total fee
Make a Reservation
When making a reservation, please select the “Date of Use” for your rental items.
Your rental items will be delivered by 9:00 PM on the day before the date of use.
During the season, certain models or sizes may be unavailable depending on rental availability.
Thank you for your understanding.
